Do you consider yourself a high-performance automotive enthusiast? Precision Raceworks, LLC is an automotive aftermarket performance parts company with an in-house design team Located in Magnolia Texas. We are currently looking for a self-motivated, driven, and detailed oriented individual to be a part of our support team. We are looking for the following qualities in our future team members:

• Positive demeaner
• Passionately Communicative
• Critical Thinker
• Patient
• Friendly disposition
• Polite
• Empathic
• Problem Solver
• Team Player
• Efficient

Outstanding customer support is what sets our company apart! Our team members are confident at troubleshooting and constantly learning through research to improve their knowledge. Problem-solving and investigating issues comes naturally to customer care specialists. We strive to exceed the market in customer service and maintain high customer satisfaction.

Responsibilities

• Manage incoming/outgoing customer calls
• Respond to all emails daily
• Respond to social media messages (Facebook, YouTube, Instagram, etc.)
• Respond to social media comments (Facebook, YouTube, Instagram, etc.)
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer and dealer accounts and file documents (as needed)
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers and achieve excellent customer satisfaction.
• Partner with Logistics manager with orders and shipments
• Partner with the Procurement manager about inventory
• Process orders and returns in our inventory system
• Help grow our brand through our dealer network
• Help with packing orders if needed
• Loading and unloading deliveries if needed
• And be a team member who will step up and help when they can

Skills

• Proven customer support experience or experience as a client service representative
• Quick, Efficient and Accurate Typing Skills
• Strong phone contact handling skills and active listening
• Familiarity with Shopify and ShipStation is a plus but not required
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent verbal and written communication
• Familiarity with Social Media Platforms
• Ability to multitask, prioritize, and manage time effectively
• Knowledge of cars and parts (Headlights, Taillights, Body kits, etc.) is a must
• Fast learner
• Sales background is a plus

Experience:

• Automotive Experience: 1 year (Preferred)
• Knowledge of BMW, VW, or Audi (Plus)
• Automotive Enthusiast (Required)

Benefits

• Employee Discount
• Paid Time Off
• Health, Dental, and Vision Insurance

Pay will depend on experience. Background check is required.